Warranty Policy

Limited Warranty: AIRAYA warrants all its products to be free of manufacturing defects in workmanship and materials, under normal use and service, for the applicable warranty term. All AIRAYA products carry a standard 90-day limited warranty from the date of purchase from AIRAYA or its Authorized Reseller. AIRAYA may, at its own discretion, repair or replace any product not operating as warranted with a similar or functionally equivalent product, during the applicable warranty term.

The standard limited warranty can be upgraded to a one-year warranty by registering new products within 30 days of purchase from AIRAYA or its Authorized Reseller. Registration can be accomplished via the online AIRAYA web site. Failure to register will not affect the standard limited warranty. The one-year warranty covers a product during the Life of that Product, which is defined as the period of time during which the product is an Active AIRAYA product. A product is considered to be Active while it is listed on the current AIRAYA price list. As new technologies emerge, older technologies become obsolete and AIRAYA will, at its discretion, replace an older product in its product line with one that incorporates these newer technologies. At that point, the obsolete product is discontinued and is no longer an Active AIRAYA product.

All products that are replaced become the property of AIRAYA. Replacement products may be either new or reconditioned. Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty, whichever is longer. AIRAYA is not responsible for any custom software or firmware, configuration information, or memory data of Customer contained in, stored on, or integrated with any products returned to AIRAYA pursuant to any warranty. Products returned to AIRAYA should have any customer-installed accessory or add-on components removed prior to returning the product for replacement. AIRAYA is not responsible for these items if they are returned with the product.

Customers must contact AIRAYA for a Return Material Authorization number prior to returning any product to AIRAYA. Proof of purchase may be required. Any product returned to AIRAYA without a valid Return Material Authorization (RMA) number clearly marked on the outside of the package will be returned to customer at customer's expense. Customers are responsible for all shipping charges from their facility to AIRAYA. AIRAYA is responsible for return shipping charges from AIRAYA to customer.